Customer Service Representative

Principal accountabilities: Take telephone orders, receive fax and e-mail orders and enter them onto JDE in an accurate and timely manner.Amend, cancel or otherwise maintain customer orders according to customer requirements or according to product availability.Relay any problems, delays or other issues relating to orders back to customers.Take telephone enquiries from customers relating to products and services and provide immediate answers where possible.In the event immediate answers are not available to customer enquiries, ensure full details are taken and passed on to the appropriate department.Feedback answers to customer enquiries from departments to customers as required and in a timely manner.Ensure good standards of housekeeping and safety are implemented and maintained.Ensure IT systems within the customer services department are used for their intended purpose and not abused.To comply & conform with the environmental and quality policy, procedures and with the requirements of the EMS & QMS and act appropriately with regard to issues affecting impacts on the environment and conforming to product requirements.To operate any equipment and conduct your day to duties according to current procedures and appropriate Health and Safety precautions.Participate in Continuous Improvement and Lean Manufacturing activities on site.To carry out any other duties within the employees skills and abilities whenever reasonably instructed.Personal skills/competencies:Excellent organisational skills Accurate attention to detail Ability to build professional relationshipsAbility to manage and prioritise heavy workload A good communicator with strong interpersonal skills Ability to work alone and as part of a team Decision making and problem solving skills

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Job Overview

ID:

280976

Date Posted:

Posted 1 week ago

Expiration Date:

11/07/2021

Location:

Heysham

Salary:

Competitive

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